WhatsApp Terms of Use

Read the terms of use carefully before using Meets or any tools in our portfolio. By registering for the use of the services, you agree to the terms, without modifications.

Meetszap will notify the user/contracting company within 24 hours after becoming aware of a real or reasonably presumable Data Breach. Such notification will be sent via email and/or WhatsApp, with a confirmation of receipt. Meetszap will cooperate fully in facilitating the investigation and remediation of a Data Breach. Meetszap will not inform any third party regarding any Data Breaches without first obtaining the consent of the user/contracting company, except as may be strictly required by Privacy Laws. The details of any complaint received by Meetszap regarding the processing of Highly Restricted Data, Personal Data, or User Tracking Data will be promptly sent to a business contact of the user/contracting company for awareness of the occurrence. Meetszap will take all necessary and appropriate corrective measures, in accordance with Privacy Laws, to remedy or mitigate any Data Breaches.

Privacy Policy and Terms of Use of Meetszap: This document regulates the use of the Meetszap platform, henceforth referred to as the “Licensing Tool.” By proceeding to sign the Licensing Tool, you, henceforth referred to as the “Licensed User,” agree to the terms below.

This present instrument, titled PRIVACY POLICY AND TERMS OF USE OF MEETSZAP, alongside the End User License Agreement, is a legal agreement between the licensee (individual or legal entity) (the “LICENSEE”) and Meets Tecnologia da Informação Ltda, a private legal entity, registered under CNPJ 45.372.261/0001-70 Travessa Tuyuty, 46 - store 001 - CXPST 127, Porto Digital - Recife/PE. CEP:50.030-050 (the “LICENSOR”) for the use of the computer program known as Meetszap, made available in this act by the LICENSOR (the “SOFTWARE”), for the period determined by the LICENSEE at the time of licensing the SOFTWARE, which includes the computer program and may include associated physical media, any printed materials, and any “online” or electronic documentation. By using the SOFTWARE, even partially or on a trial basis, the licensee will be bound by this contract, agreeing to the terms, primarily CONSENTING TO THE ACCESS, COLLECTION, STORAGE, HANDLING, AND PROTECTION TECHNIQUES OF THE INFORMATION of the LICENSEE for the full execution of the functionalities offered by the SOFTWARE. In case of disagreement with the terms presented here, the use of the SOFTWARE must be immediately stopped. The User declares, at the time of hiring/signing, that they have read and accepted these conditions and clauses. The acceptance of these Terms of Use and Privacy Policies is subordinate to the main contract and is absolutely essential for the use of the services provided by Meetszap. This document is governed by Law No. 12.965/2014 (Marco Civil da Internet), Law No. 13.709/2018 (Data Protection Law), and the European Data Protection Regulation, or GDPR (General Data Protection Regulation).

1. PRIVACY POLICY

1.1 GENERAL RULES FOR STORING USER AND THIRD-PARTY DATA

1.1.1 Any person who has data stored by Meetszap, after verification of identity through confirmation of the respective data, has the right to request via email (contato@meets.com.br) information such as:(a) which data of their ownership is stored,(b) the purpose of storing this data,(c) to whom this data has been disclosed and(d) the storage period.1.1.2 In addition, they also have the right to request that this data be:(a) rectified, (b) deleted or (c) limited. 1.1.3 In the case of the above requests, Meetszap reserves a period of 30 (thirty) days to fulfill the request, and the requester will be notified via email or WhatsApp.1.1.4 In the event of a potential breach of personal data that may result in risks to the rights and freedoms of the data subject, Meetszap is committed to notifying the responsible User within 72 hours by the email provided at the time of registration.1.1.5 If the User or the data subject is geographically located in any EU country, the User must notify the respective subject within 7 working days, as well as the control authority of the respective country.

1.2 USER'S PERSONAL DATA

1.2.1 The Tool collects, after effective hiring, the following personally identifiable information from the User provided at the time of purchase: name, date of birth, CPF/CNPJ, address, email, and phone number.1.2.2 If the client is a legal entity, the name, CPF, and date of birth of the company's legal representative must be included.1.2.3 The information is provided via filling out a form within the MY PLAN tab by the User at the time of hiring/signing the service, being the User responsible for its correction and update.1.2.4 The information provided will be used for communication, notification, and billing of users, and Meetszap is authorized to also use it for the operation of sending emails, such as newsletters, announcements of launches, and news related to the Tool. The User may unsubscribe from receiving emails at any time.1.2.5 Meetszap will keep access logs, confidentially, in a controlled and secure environment, for at least 6 months, pursuant to Art. 15 of Law No. 12.965/2014 (Marco Civil da Internet).1.2.6 Only Meetszap employees may access the User's personal information, which will not be disclosed to third parties without authorization.1.2.7 Meetszap will keep access logs, confidentially, in a controlled and secure environment, for at least 6 months, pursuant to Art. 15 of Law No. 12.965/2014 (Marco Civil da Internet).The Tool uses re-marketing tools and primary cookies from Google Analytics and Facebook to enhance the user's experience with our content. They, in turn, have their own terms of use and privacy policies that can be accessed through the following links:https://www.facebook.com/msqrd/privacy https://policies.google.com/technologies/partner-sites1.2.8 This feature can be disabled by the User by accessing the links above.1.2.9 In addition to the personal data mentioned above, the Tool collects information contained in advertisements such as IP address and ISP, the browser used when visiting the Meetszap website, the duration of the visit, and the pages visited on our website.1.2.10 This information (listed in item 1.2.1) is collected solely to optimize navigation and improve the User's experience on the Meetszap website.1.2.11 Additionally, other information, such as personal preferences, is stored via cookies.1.2.12 The above functions (listed in item 1.2.11) are used for geotargeting (for example, showing São Paulo advertisements only to people in São Paulo) or for presenting targeted advertising to a specific type of user (such as showing restaurant ads to people who regularly visit cooking websites).1.2.13 All Users, or anyone browsing the internet, has the power and independence to turn off these features by blocking cookies in the browser or antivirus options. However, we warn that by blocking cookies, the User may have navigation problems on our or other websites.

1.3 CAPTURE OF THIRD-PARTY DATA BY THE USER

1.3.1 Considering that the Tool allows the User to capture third-party data, the User, when contracting Meetszap, declares themselves responsible for the treatment and legality of this data under Law No. 12.965/2014 (Marco Civil da Internet), Law No. 13.709/2018 (Data Protection Law), and the European Data Protection Regulation or GDPR (General Data Protection Regulation).1.3.2 If the User is geographically located in any country in the European Union or captures data from anyone located in any country of the European Union, they commit to informing in their own Terms of Use and Privacy Policies about a representative to be contacted by control authorities and data subjects in that region, according to the requirements of GDPR (General Data Protection Regulation).1.3.3 Meetszap will not process this data unless requested and authorized by the User.1.3.4 If Meetszap identifies any illegal data capture by the User, it will immediately block the respective capture and the User’s access to the Tool.1.3.5 The capture of genetic, biometric, or health-related data of third parties by the User is not permitted, unless with explicit and unequivocal authorization from their holders. If the User obtains such authorization, they must immediately prove it to Meetszap, under penalty of having their access blocked under item 1.3.4.1.3.6 In the same way as the interior item, the capture of data from minors under 16 (sixteen) years of age by the User is not permitted, without the express authorization of their guardians.

2. TERMS OF USE

2.1 SECURITY

All data entered in the Tool, including third-party data captured by the User, is confidential and protected through strict access controls and encryption. The Licensor commits to keeping the Tool secure and minimizing risks of leaks and invasions.

2.2 TermosDeUsoWhatsapp.conecxao

In order to enjoy the services offered by Meetszap, the User must ensure a continuous and fast connection to the Internet. The User is solely responsible for obtaining and paying for their internet connection, which will allow them to enjoy the platform. The User acknowledges that the quality of the internet connection depends on, among other factors, the internet service provider and the infrastructure provider, the volume of other uses the client makes of the available bandwidth at any given time, and also the quality of the connecting equipment in their possession. Meetszap is not responsible for any failures and/or problems in viewing attributed to a defective, interrupted, slow internet connection, or problems attributed to the hardware (PC, laptop, tablet, mobile phone, etc.) of the User.

2.3 PAYMENT

2.3.1 At the time of signing/contracting the Tool, the User may choose from the payment plans MONTHLY, QUARTERLY, SEMI-ANNUALLY, or ANNUALLY, as offered on the website.2.3.2 The available payment methods are bank slip and credit card.2.3.3 Not accessing the platform and/or not using the services provided in the Tool does not exempt the User from paying the monthly fee, as payment is due for the availability of the service and for the storage of the User's data.2.3.4 Purchasing via credit card will result in automatic payment of the subscription, whether monthly, quarterly, semi-annually, or annually, which will appear on the credit card bill.2.3.5 Purchasing via bank slip will result in the monthly, quarterly, semi-annual, or annual sending of the slip to the email address registered at the time of purchase, with 10 days' notice.2.3.6 The Quarterly, Semi-Annual, and Annual plans follow the same procedures as the Monthly plan; however, their subscription will follow the period imposed on them, namely, 3 months, 6 months, and 12 months respectively. Just like in the monthly plan, there will be automatic renewal with the charge on the credit card or sending of the bank slip in the next payment period.2.3.7 The corresponding Invoice will be generated within 30 (thirty) days after confirmation of payment and sent by email to the User.2.3.8 We emphasize that if the User opts for installment payment, it will be done by the credit card operator, and not by Meetszap. It is not possible to pay in installments via bank slip.

2.4 DEFAULT

2.4.1 Failure to pay the monthly fee for more than 7 days (recurrence in default) will result in account blocking. Our system will notify delays in the monthly fee via email and will block the account.2.4.2 Release will only occur upon payment of all overdue monthly fees, including monetary correction and legal late payment interest.2.4.3 If it is verified that the Tool has been used/made available without proper payment and there has been no request for cancellation of the subscription, the amount for the period used may be charged via phone, email, correspondence, and/or legal action, with an increase of fines, monetary correction, legal interest from the due date, and attorney fees of 20%.2.4.4 If Meetszap understands that a monthly fee, monetary correction or interest should not be charged, this act configures mere liberality and never a waiver of rights.

2.5 REFUND

2.5.1 According to the consumer protection code, the customer has the right of withdrawal for contracting products or services made online for up to 7 days after the first purchase and will receive a refund regarding their monthly fee.2.5.2 ADDITIONAL user plans, additional numbers, and upgrades mentioned in item 2.7 or any other additional services contracted afterwards, as well as the one-time SETUP fee, will NOT be refunded.2.5.3 Purchases made in installments via credit card will NOT be refunded since payment is made in full through the credit card operator, who will charge the User for the installments.2.5.4 In the case of a full purchase via credit card, the purchase amount will be refunded on the next credit card statement or in the following month's statement, that is, within 30 to 60 days, depending on the closing date of the statement and also the credit card company.2.5.5 The refund amount paid via bank slip will be made via bank transfer. Once the refund is processed in the bank's system, the user will receive an email to register the bank account where the refund will be made.

2.6 CANCELLATION OF THE SUBSCRIPTION

2.6.1 The billing will be interrupted upon the request for cancellation of the subscription by the User within the Panel in My Plan. If there is no request for cancellation, the billing will occur automatically for each contracted period.2.6.2 With the request for cancellation of the subscription, the User's access to the Tool will be immediately blocked and the automatic billing for the period by Meetszap will cease, with no refund of any installments already paid.2.7 ADDITIONAL PLANS (UPGRADE)Additional packages (upgrade) may only be purchased if the main plan (Monthly, Quarterly, Semi-Annually, Annual) is paid on time; otherwise, the User will have 7 days after the due date to regularize their situation before acquiring an additional plan.

2.9 ACCESS

2.9.1 Access will be granted after payment is identified and after the client fills out the form with their account information. Access data will be sent via email within 24 hours, during business hours.2.9.2 The User has access 24 hours a day, 7 (seven) days a week to the platform as long as the payment for their plan is up to date, except in special cases of scheduled maintenance of the system.2.10 ILLEGAL OR UNETHICAL USE OF THE TOOL BY THE USER2.10.1 The use of the Tool to publish, create, store, and/or disseminate abusive content, such as texts, photos, and/or videos that are defamatory, discriminatory, obscene, offensive, threatening, abusive, vexatious, harmful, containing expressions of hatred against individuals or groups, or containing child pornography, explicit or violent pornography, content that may be harmful to minors, containing insults or religious or racial threats, or that encourages moral harm (including physical harm) and property damage, or that may violate any third-party rights is prohibited.. 2.10.2 The use of the Tool for spam (abusive sending) of messages is also prohibited. If it is identified that the user is using the Tool to send spam, we reserve the right to block the account, in addition to the user facing penalties from WhatsApp itself.2.10.3 Meetszap aims to automate repetitive processes through the WhatsApp application, complying with the usage policy of this messaging platform.2.10.4 The import of phone lists whose numbers have not been contacted by the client voluntarily is characterized as an “unsolicited message.” Sending such messages may be interpreted as SPAM.2.10.5 In addition, the User agrees that by using the Meetszap system, they will not:a) Violate or infringe intellectual property rights, fiduciary or contractual rights, privacy or publicity rights of others;b) Practice falsehood, understood as the falsification of information (i.e.: intentional and voluntary disclosure of information that the User knows to be false or that is notoriously false) and ideological falsehood;c) Publish or transmit any abusive or offensive content in comments;d) Commit fraud;e) Violate or infringe intellectual property rights, fiduciary or contractual rights, privacy or publicity rights of others;f) Propagate, distribute, or transmit destructive codes, whether or not they have caused actual damage;g) Gather personal or commercial data, including (but not limited to) email addresses and/or names from any Internet resource, whether managed by Meetszap or by third parties, for commercial, political, charitable, or other purposes, without the consent of the owners of that data;h) Reproduce, replicate, copy, alter, modify, create derivative works from, sell or resell any of Meetszap's services or any part thereof, including websites and web pages, or the information or data contained in the Tool's services;i) Transmit content that does not belong to the User or that they do not have the right to publish or distribute, whether under law or contract;j) Access the Tool without authorization, through hacking practices, password mining, or any other fraudulent means that represent a violation of third-party rights;k) Engage in or encourage any illegal activities;l) Fail to comply with any applicable laws, norms, rules, principles, and regulations. The violation of any of the rules set forth here will result in the blocking of access to the Tool, without prejudice to any claims for damages. Meetszap is not responsible for the content published through the system and may remove content from the Internet if a breach of this term or third-party rights is verified.

SUPPORT2.11

The Technical Support of the Tool will be provided through our channel via WhatsApp/Chat/Email/Ticket during business hours, from 8 a.m. to 6 p.m., from Monday to Friday. To access our knowledge base, visit ajuda.meets.com.br.

2.12 SHARED ACCESS

2.12.1 The sharing of access data is not permitted under any circumstances. The subscriber may have their access blocked if the system identifies access from different IP addresses. For blocked access, the subscriber will have to wait up to 72 hours for their access to be released again, after analysis by our IT team. The sharing of access data, as well as the copying and/or distribution of content without the author's consent, constitutes piracy. If identified and proven, the infringer will be legally prosecuted, responding to the terms provided by law.

2.13 DATA BREACH

2.13.1 Meetszap will notify the user/contracting company within 24 hours after becoming aware of a real or reasonably presumable Data Breach. Such notification will be sent via email and/or WhatsApp, with a confirmation of receipt. Meetszap will cooperate fully in facilitating the investigation and remediation of a Data Breach. Meetszap will not inform any third party regarding any Data Breaches without first obtaining the consent of the user/contracting company, except as may be strictly required by Privacy Laws. The details of any complaint received by Meetszap regarding the processing of Highly Restricted Data, Personal Data, or User Tracking Data will be promptly sent to a business contact of the user/contracting company for awareness of the occurrence. Meetszap will take all necessary and appropriate corrective measures, in accordance with Privacy Laws, to remedy or mitigate any Data Breaches.

2.14 FINAL TERMS AND CONDITIONS

2.14.1 By contracting Meetszap, the User is fully aware that the system undergoes daily changes, and prior notifications regarding each change are not mandatory, unless we deem necessary. The User declares to be aware of all services and functionalities available in the system. The User may at any time consult our support team within business hours to clarify any questions. They are already aware that services not offered by Meetszap at the time of contracting may or may not be made available according to the company’s internal schedule. The User is also fully aware that there may be bugs in the system, meaning process failures, as well as experiencing slowness and the unavailability of using the system for several hours. The User is aware that external factors may affect the performance of the tool, such as mobile phone model and brand, apps used, available memory space, battery charge, use of wireless 3G or Wi-Fi, computer model, connection speed, among others. These factors, often undetectable, may lead to slowness in the system, implying any type of compensation. Meetszap is not responsible for any losses that occur due to bugs and/or unforeseen external occurrences. In addition to all the rules imposed in this document, the User commits to drafting and providing their clients or visitors with the Privacy Policies applied in their own environment, which must comply with this document, Law No. 12.965/2014 (Marco Civil da Internet), and the European Data Protection Regulation or GDPR (General Data Protection Regulation). Whenever there is a change in these Terms of Use and Privacy Policy, the User will be notified via email. After 5 (five) days of this notification, if there is no response, the changes will be considered accepted. The forum of Recife/PE is chosen to resolve any controversies regarding the use of the Tool or these Terms of Use and Privacy Policy. If the licensing user does not accept the terms of use above, the cancellation of the subscription can be requested at our Customer Service.