Português (BR)
Português (PT)
Espanhol
Inglês (US)
CRM for hotels and inns
Transform the service of your hotel or inn
Increase your sales and improve service with a CRM specialized for hotels and inns. Discover HotelBot from Meets Technology!
Current challenges in the hotel industry
Hotels face a series of daily challenges: from answering repetitive questions to maximizing the sales of the reservations team. Meets Technology was developed to tackle these challenges head-on and provide an innovative solution.
High competition- Complex reservations management
- 24/7 customer service
- Service personalization
- Integration of communication channels
- Increase in direct revenue
- Customer retention
Why choose an omnichannel tool for your hotel?
- Differentiate yourself from the competition by offering an exceptionally integrated customer experience.
- Improve customer satisfaction and loyalty by anticipating and proactively meeting their needs using our CRM integrated into the customer service center.
- Increase operational efficiency and reduce costs administrative with a unified approach to customer interaction management using various communication channels in one place. Phone, WhatsApp, Email, Instagram, Facebook, Messenger, and SMS.
chatbotParaHoteisPousadas.escolher-hotelbot
24/7 Assistance
Imagine having an assistant available at any time of the day or night to answer your guests' questions, provide personalized recommendations, and ensure impeccable service. HotelBot does this and much more!
Simplified bookings
Simplify your customers' lives by allowing them to book rooms, request additional services, and make changes to bookings quickly and easily, all through interaction with HotelBot.
Smart personalization
With HotelBot's advanced artificial intelligence, you can offer unique personalized experiences to your guests, creating stronger and lasting emotional bonds. From recommendations for local restaurants to suggestions for activities in the area, HotelBot excels in personalization.
Direct sale
Accelerate and increase your booking conversion using HotelBot and reducing commissions from intermediaries.
Chatbots prontos
Prefer to hire a unique and personalized chatbot?
We help you build your bot!
Our team is prepared to listen and understand the real needs of each client. Based on that, we create a personalized bot structure to meet the entire flow of your hotel. This way, we make customer service the best experience guests can have.
Proven Results
more productivity in sales from the reservations agents.
decrease in the volume of non-sales related service calls.
Companies that trust Meets Technology
Integrate and Simplify!
Meets Technology has dozens of integrations.
Connect the tools that your hotel already uses to Meets and further improve the management of bookings. We are integrated with tools such as: Cloudbeds, Erbon, WhatsApp, Messenger, Instagram, Facebook, Gmail, RD Station, Google Calendar, SMS, among others.
Still have questions? Check out our FAQ
CRM (Customer Relationship Management) is a tool or system used to manage relationships with customers and leads. It helps to organize, automate, and synchronize all interactions a company has with its customers, providing a centralized view of information and facilitating decision-making. For hotels and inns, a CRM is crucial because it allows.
01 Booking Management. Centralizes information about bookings and facilitates tracking, preventing overbookings and optimizing occupancy.
02. Personalized Communication: The CRM helps to segment guests and personalize communication based on their preferences and stay history, which enhances customer experience and increases the likelihood of return.
03. Customer Loyalty: Facilitates the creation of loyalty programs and targeted marketing campaigns to encourage recurring customers and increase retention rates.
04. Marketing Optimization: Allows for identifying guest behavior patterns, enabling more accurate and efficient campaigns across channels such as email, social media, WhatsApp, and SMS.
05. Improved Service: With a history of interactions and preferences at hand, customer service becomes faster and more efficient, increasing guest satisfaction.
06. Reporting and Analysis: A CRM provides insights into the performance of the hotel or inn, from occupancy rates to customer satisfaction, facilitating continuous improvement. In summary, MEETS CRM helps hotels and inns improve management, increase operational efficiency, and provide a more personalized experience for guests.
01 Booking Management. Centralizes information about bookings and facilitates tracking, preventing overbookings and optimizing occupancy.
02. Personalized Communication: The CRM helps to segment guests and personalize communication based on their preferences and stay history, which enhances customer experience and increases the likelihood of return.
03. Customer Loyalty: Facilitates the creation of loyalty programs and targeted marketing campaigns to encourage recurring customers and increase retention rates.
04. Marketing Optimization: Allows for identifying guest behavior patterns, enabling more accurate and efficient campaigns across channels such as email, social media, WhatsApp, and SMS.
05. Improved Service: With a history of interactions and preferences at hand, customer service becomes faster and more efficient, increasing guest satisfaction.
06. Reporting and Analysis: A CRM provides insights into the performance of the hotel or inn, from occupancy rates to customer satisfaction, facilitating continuous improvement. In summary, MEETS CRM helps hotels and inns improve management, increase operational efficiency, and provide a more personalized experience for guests.
chatbotParaHoteisPousadas.concorrencia
chatbotParaHoteisPousadas.chatbot
An omnichannel tool like Meets offers a range of specific benefits for businesses, especially in the hospitality sector and others that require efficient and integrated interactions with guests. Here are the key benefits of using this solution:
1. Integration of all communication channels
An omnichannel tool integrates various communication channels, such as email, phone, WhatsApp, social media, online chat, among others, into a single platform. This allows the hotel or business to respond to customers more quickly and consistently, regardless of where the interaction began.
2. Consistent and seamless customer experience
With an omnichannel solution, the guest can start their interaction on one channel (for example, WhatsApp, Instagram) and continue on another (such as email or phone) without needing to repeat information. This creates a continuous and frictionless experience, enhancing guest satisfaction.
3. Increased guest satisfaction and loyalty
Prompt and personalized responses, regardless of the channel used, improve the guest's perception of the business. This leads to greater loyalty, as guests feel well taken care of and valued at every point of contact.
4. Centralization of data and interaction history
An omnichannel system centralizes all interactions in one place, allowing the team to see the complete history of each customer on their timeline. This facilitates the personalization of service, as the hotel or business knows which services have been used or which questions have been raised previously.
5. Improvement in operational efficiency
With a single tool like Meets managing multiple channels, the team can respond to requests more efficiently. There is no need to switch between different platforms to handle emails, messages on social media, or calls, which saves time and reduces errors.
6. 24/7 service with automation
The omnichannel tool like Meets can be integrated with the HotelBot chatbot and AI technologies like ChatGPT, allowing customers to receive automated and personalized responses at any time of day. This ensures that the business is available 24/7, enhancing service without overloading the team.
7. Increased occupancy rate
An omnichannel tool allows for a more assertive and personalized approach, making it easier to track leads through the sales funnel. Since customers can be reached through their preferred channel, this increases the chances of conversion into sales or bookings, consequently raising their occupancy rate.
8. Centralized analysis and strategy optimization
The omnichannel platform offers centralized reporting and analytics for all channels, facilitating performance measurement and identifying bottlenecks. This enables the optimization of communication and service strategies based on accurate data.
9. Reduction of operational costs
With a single centralized tool like Meets, there is less need for different software and systems, which simplifies technology management and reduces costs. Moreover, automating responses to simple inquiries saves time and allows the team to focus on more complex issues.
10. Improved targeting and personalization of campaigns
With all interactions centralized, the hotel or inn can target customers more precisely, creating personalized marketing campaigns that reach the right audience at the right time. This results in more effective campaigns and a better return on investment (ROI).
Using an omnichannel tool like Meets allows for a consistent, personalized, and fluid service and communication experience for guests, increasing satisfaction, operational efficiency, and the occupancy rate of your hotel or inn. Furthermore, it improves data management, reduces costs, and provides valuable insights for the continuous optimization of marketing and sales strategies.
1. Integration of all communication channels
An omnichannel tool integrates various communication channels, such as email, phone, WhatsApp, social media, online chat, among others, into a single platform. This allows the hotel or business to respond to customers more quickly and consistently, regardless of where the interaction began.
2. Consistent and seamless customer experience
With an omnichannel solution, the guest can start their interaction on one channel (for example, WhatsApp, Instagram) and continue on another (such as email or phone) without needing to repeat information. This creates a continuous and frictionless experience, enhancing guest satisfaction.
3. Increased guest satisfaction and loyalty
Prompt and personalized responses, regardless of the channel used, improve the guest's perception of the business. This leads to greater loyalty, as guests feel well taken care of and valued at every point of contact.
4. Centralization of data and interaction history
An omnichannel system centralizes all interactions in one place, allowing the team to see the complete history of each customer on their timeline. This facilitates the personalization of service, as the hotel or business knows which services have been used or which questions have been raised previously.
5. Improvement in operational efficiency
With a single tool like Meets managing multiple channels, the team can respond to requests more efficiently. There is no need to switch between different platforms to handle emails, messages on social media, or calls, which saves time and reduces errors.
6. 24/7 service with automation
The omnichannel tool like Meets can be integrated with the HotelBot chatbot and AI technologies like ChatGPT, allowing customers to receive automated and personalized responses at any time of day. This ensures that the business is available 24/7, enhancing service without overloading the team.
7. Increased occupancy rate
An omnichannel tool allows for a more assertive and personalized approach, making it easier to track leads through the sales funnel. Since customers can be reached through their preferred channel, this increases the chances of conversion into sales or bookings, consequently raising their occupancy rate.
8. Centralized analysis and strategy optimization
The omnichannel platform offers centralized reporting and analytics for all channels, facilitating performance measurement and identifying bottlenecks. This enables the optimization of communication and service strategies based on accurate data.
9. Reduction of operational costs
With a single centralized tool like Meets, there is less need for different software and systems, which simplifies technology management and reduces costs. Moreover, automating responses to simple inquiries saves time and allows the team to focus on more complex issues.
10. Improved targeting and personalization of campaigns
With all interactions centralized, the hotel or inn can target customers more precisely, creating personalized marketing campaigns that reach the right audience at the right time. This results in more effective campaigns and a better return on investment (ROI).
Using an omnichannel tool like Meets allows for a consistent, personalized, and fluid service and communication experience for guests, increasing satisfaction, operational efficiency, and the occupancy rate of your hotel or inn. Furthermore, it improves data management, reduces costs, and provides valuable insights for the continuous optimization of marketing and sales strategies.
The integration of the WhatsApp support center with Meets CRM allows all interactions made via WhatsApp to be stored, centralized, and managed directly within the CRM system, optimizing workflow and providing a complete view of conversations and customer relationships.
Here’s an overview of how this integration works:
1. Synchronization of contacts and leads
When a customer or lead contacts via WhatsApp, their data (name, phone number, and other details) is automatically recorded and updated in the CRM, placed within a configured funnel. If the customer already has a profile in the CRM, the messages will be linked to their history, creating a complete record of all previous interactions. If it is a new contact, the CRM creates a new record for that lead.
2. Centralized management of conversations
All messages exchanged via WhatsApp are stored and displayed within the CRM. This allows the team to view, in real time, previous conversations with the customer, facilitating the context of interactions and ensuring more personalized and efficient service.
3. Automatic assignment of agents
The integration allows for the automatic distribution of incoming messages to available agents based on predefined rules, such as type of request or queue management. This ensures that each message is responded to promptly by the most suitable person or specific department.
4. Quick responses and automation
Meets CRM, integrated with WhatsApp, enables the use of quick replies or automated messages for frequently asked questions or initial support. This speeds up service and frees up the team to focus on more complex issues. Additionally, HotelBot chatbots can be configured to manage initial interactions, helping with the qualification and redirection of contacts.
5. Follow-ups and automatic notifications
With the integration, Meets CRM can be programmed to send automatic notifications via WhatsApp, such as appointment reminders, order statuses, updates on bookings, or personalized promotions, ensuring effective follow-up and keeping the customer engaged.
6. Complete recording and history of interactions
Every conversation via WhatsApp is stored in Meets CRM, along with other interactions made through different channels (email, phone, social media, notes), creating a complete history of the guest. This provides a 360º view of the relationship with the guest, allowing for deeper personalization in future interactions.
7. Analysis and reports
The integration allows Meets CRM to generate detailed reports on the performance of WhatsApp support, such as response time, message volume, problem resolution rates, among others. This data aids in analyzing KPIs (Key Performance Indicators) and facilitates the optimization of support processes.
8. Integrated sales funnels
For sales teams, the integration between WhatsApp and CRM allows interactions to be mapped within the sales funnels. Conversations can be used to update the customer's stage in the funnel, identify qualified leads, and trigger automatic follow-up campaigns or sales proposals.
9. Security and compliance
The integration respects the data privacy regulations, such as the LGPD, and ensures that customer information is stored and managed securely. Moreover, it allows for the configuration of consent policies for sending messages, aligning with good communication and marketing practices.
10. Integrated multichannel capabilities
In addition to WhatsApp, Meets CRM can also integrate other communication channels, such as email, social media, and SMS, within the same platform. This provides an omnichannel experience for the guest, allowing them to communicate through their preferred channel and the business to track all interactions centrally.
Summary:
The integration of the WhatsApp support center with Meets CRM allows for synchronizing customer data, managing interactions centrally, automating responses and follow-ups, and generating detailed performance reports. This increases operational efficiency, improves the customer experience, and facilitates sales and service management, offering a smooth and personalized experience for customers.
Here’s an overview of how this integration works:
1. Synchronization of contacts and leads
When a customer or lead contacts via WhatsApp, their data (name, phone number, and other details) is automatically recorded and updated in the CRM, placed within a configured funnel. If the customer already has a profile in the CRM, the messages will be linked to their history, creating a complete record of all previous interactions. If it is a new contact, the CRM creates a new record for that lead.
2. Centralized management of conversations
All messages exchanged via WhatsApp are stored and displayed within the CRM. This allows the team to view, in real time, previous conversations with the customer, facilitating the context of interactions and ensuring more personalized and efficient service.
3. Automatic assignment of agents
The integration allows for the automatic distribution of incoming messages to available agents based on predefined rules, such as type of request or queue management. This ensures that each message is responded to promptly by the most suitable person or specific department.
4. Quick responses and automation
Meets CRM, integrated with WhatsApp, enables the use of quick replies or automated messages for frequently asked questions or initial support. This speeds up service and frees up the team to focus on more complex issues. Additionally, HotelBot chatbots can be configured to manage initial interactions, helping with the qualification and redirection of contacts.
5. Follow-ups and automatic notifications
With the integration, Meets CRM can be programmed to send automatic notifications via WhatsApp, such as appointment reminders, order statuses, updates on bookings, or personalized promotions, ensuring effective follow-up and keeping the customer engaged.
6. Complete recording and history of interactions
Every conversation via WhatsApp is stored in Meets CRM, along with other interactions made through different channels (email, phone, social media, notes), creating a complete history of the guest. This provides a 360º view of the relationship with the guest, allowing for deeper personalization in future interactions.
7. Analysis and reports
The integration allows Meets CRM to generate detailed reports on the performance of WhatsApp support, such as response time, message volume, problem resolution rates, among others. This data aids in analyzing KPIs (Key Performance Indicators) and facilitates the optimization of support processes.
8. Integrated sales funnels
For sales teams, the integration between WhatsApp and CRM allows interactions to be mapped within the sales funnels. Conversations can be used to update the customer's stage in the funnel, identify qualified leads, and trigger automatic follow-up campaigns or sales proposals.
9. Security and compliance
The integration respects the data privacy regulations, such as the LGPD, and ensures that customer information is stored and managed securely. Moreover, it allows for the configuration of consent policies for sending messages, aligning with good communication and marketing practices.
10. Integrated multichannel capabilities
In addition to WhatsApp, Meets CRM can also integrate other communication channels, such as email, social media, and SMS, within the same platform. This provides an omnichannel experience for the guest, allowing them to communicate through their preferred channel and the business to track all interactions centrally.
Summary:
The integration of the WhatsApp support center with Meets CRM allows for synchronizing customer data, managing interactions centrally, automating responses and follow-ups, and generating detailed performance reports. This increases operational efficiency, improves the customer experience, and facilitates sales and service management, offering a smooth and personalized experience for customers.
Access the link, free trial, fill out the form, and start the trial immediately.
All segments of companies that require lead/customer management, from small to large scale.