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CRM for Pharmacies
Transform the service of your pharmacy
Efficient communication
Total connectivity with the customer
Our CRM system, integrated with a multichannel service center, allows you to be present at all digital touchpoints. Whether through email, social media, WhatsApp, or online chat, always be available for your customers.
Main advantages of hiring Meets
See everything your pharmacy will benefit from by hiring Meets.
Automated service with chatbot
Our intelligent chatbot offers quick and accurate responses to frequently asked questions from customers, ensuring they receive the attention they need at any time of day or night.
Deep personalization of service
With the integration of the CRM, our chatbot not only answers questions but also provides personalized recommendations based on purchase history and customer preferences.
Centralized data for better service
All customer interactions are stored in one place, providing a 360-degree view of the customer that helps offer even more personalized and efficient service.
Efficiency and scalability
Reduce wait times and increase the efficiency of customer service. The CRM system with chatbot allows you to manage a large volume of simultaneous interactions without compromising quality.
Artificial intelligence for health
Our chatbot is equipped with up-to-date information on health and well-being, allowing it to participate in awareness and health education campaigns.
Advanced reports and analytics
Monitor service performance and gain valuable insights into customer behavior with detailed reports and advanced analytics generated by the CRM system.
More robust system
Easy integration with existing systems
Easily integrate our CRM system and chatbot with your point of sale (POS) and e-commerce systems, creating a unified experience for management and service.
Ready chatbots
Hire one of the chatbots and streamline your support process.
Ready chatbots starting from R$0.99 per day.
What can be done with our service center?
A multichannel service center is a powerful tool that allows pharmacies to manage interactions with customers and can be used to check orders and provide quotes:
Order inquiry
Centralized access
The multichannel center gathers all customer information in one place. This means that, regardless of the channel through which the customer contacted, the attendant can quickly access the order history.
Real-time updates
When a customer inquires about the status of an order, the system provides updated information, allowing the attendant to inform about the order's progress, from confirmation to delivery.
Providing quotes
Automated responses
For common questions about prices, the chatbot can provide automated responses based on a predefined list of products and services, streamlining the quote process.
Personalization of quotes
For more specific or complex requests, the attendant can use the customer's information stored in the CRM to create a personalized quote. This may include special discounts for frequent customers or product recommendations based on previous purchases.
Integration with other systems
Point of Sale (POS) systems
The multichannel center can be integrated with POS systems, allowing attendants to check stock availability in real-time during order inquiries or when creating quotes.
E-commerce
Integration with e-commerce platforms allows quotes to be converted directly into orders, making it easier for customers to complete their purchase after receiving the quote.
Operational efficiency
Workflow management
The multichannel center can automatically distribute customer inquiries to the most suitable attendant based on availability and expertise, ensuring that inquiries are handled efficiently.
Data analysis
With reports and analyses, the pharmacy can identify patterns in order and quote inquiries, helping to optimize inventory and pricing strategies.
In summary, an integrated multichannel service center with a CRM system and chatbot allows pharmacies to offer faster, personalized, and efficient customer service, improving the customer experience and optimizing internal operations.